Frequently Asked Questions
Your questions answered
We appreciate there is quite a large amount of content to digest and it is only natural that you will have questions – that’s perfectly fine! Chances are we have been asked a number of them before, therefore to assist you we have compiled a list of the most common questions we have been asked below.
Still have further questions? We would be more than happy to try and answer them, please just give us a call or send us an e-mail.
In many ways, we hope! Facing financial difficulties can be stressful and have an impact on other areas of your life. It can seem that there is countless information and knowledge to absorb, all within a short space of time if matters are severe.
We have tried to set out in a clear, concise manner the key information you need to guide you through most typical difficulties associated with housing. In many cases this will be sufficient for you to regain control of your financial situation or at least be well informed as you go through that process, but if you feel you still require help please do not hesitate to contact us.
Yes, absolutely and this is what you should focus on first and foremost. Improving your financial situation either by increasing your income or reducing your expenses will improve your ability to make payments on your home, therefore decreasing the likelihood of being repossessed or facing bankruptcy. There are numerous ways in which you can do this, please refer to our money saving tips.
Yes, we can buy your property if it is the best option for you, avoiding the need for (and fees associated with) estate agents or other intermediaries. This saves time spent advertising, finding you a buyer and making sure they have the financial ability to buy. Ultimately this means less hassle for you, more reliability, no fees, no chain and a safe, speedier sale.
Nothing at all, our offer will be and will always remain free, and you are under no obligation to accept it. We are honest and open, and will simply tell you if we do not think we are best placed to help with your situation. Even if you decide not to accept our offer, we are happy to give you free advice which we hope will be of use.
Yes, you are still a homeowner and landlords can face difficulties the same as owner occupiers do. Many landlords feel that if their property is tenanted it is unattractive to home buyers. Whilst this is true, as mortgage companies and banks typically require vacant possession as a condition of sale, we can still assist or purchase your property if it is tenanted.
No, absolutely not. There are a number of options to explore before you consider selling depending on your personal circumstances and financial situation. For example, you or your partner may only just have become unemployed in which case you should first explore reducing your expenses. Alternatively your situation may have developed and you may have been unable to negotiate your mortgage arrears or payments with your bank, in which case you may wish to consider selling. Either way we would be happy to discuss your potential options with you.
No fees, increased certainty, flexible timescales, peace of mind and a speedier sale are a few of the key differences.
Selling a house typically involves appointing an agent, waiting for your property to be marketed, arranging numerous viewings, tidying up, decorating and repairing to increase your property’s attractiveness, no guarantees that the sale will proceed as the circumstances of buyers change, and paying legal fees and estate agent commissions. If your buyer is in a chain this reduces your flexibility further, and you have to wait before your buyer sells their property before they can purchase yours.
We do not impose these conditions, buy your property regardless of its condition and can complete the sale at a time that best works for you. There is no property chain (we do not need to sell before buying) to worry about therefore guaranteeing your sale, and we buy direct, eradicating any uncertainty that comes with waiting around for offers. We do not charge any fees or take any commission as estate agents do, and we even cover your legal costs.
Most of the information and knowledge we have shared is actually readily available, but not always in one place or summarised in a digestible manner. As a small, family run team that have faced financial difficulty and successfully navigated through repossession personally, we wished at the time that there was a resource portal such as this.
If through our learnings others can also do the same, avoid bankruptcy or simply just improve their financial situation, we have served our purpose. We’d love to hear from you if you have found our information helpful, or if you feel there are any ways we could make it even better or clearer.
No. There are no fees for you to pay at any stage when selling your house to us.
We pay for the valuation, legal fees, clearance, cleaning, any decorating or refurbishment works which might be needed.
We are happy to even reimburse you for postage and other general administration costs related to the sale – feel free to keep the receipts and send them over to us at any time.
We believe that the responsibility is on us to ensure an official, fast and fair sales process. This is why the costs related to the house sale are paid for by us – from the surveyor to your solicitor’s fees.
The estimated current market value of your home is based on the property type, style, size, condition, historical information and recent comparable sales data in your area.
There is actually no maximum on the amount, it all depends on what the market dictates at that time.
Being completely open and transparent, our offer can be less than the current market value simply because we are unable to offer that price. For example, if we are in a scenario whereby we are covering your mortgage arrears and other associated costs of liaison with your mortgage lender and the court, to prevent your home being repossessed or being declared bankrupt.
This is often a complicated process to navigate. Once all of these costs are accounted for, to then purchase your home at its market value would be financially unviable and we would face bankruptcy ourselves! However, we are equally open about the fact that in return we will deliver a quick and hassle-free property purchase – with no fees, increased certainty, flexible timescales and complete peace of mind.
As quickly or as slowly as you would like - we simply tailor this to your requests and circumstances. For example, you may be in an advanced stage of the repossession process whereby you would benefit from a very quick sale, or alternatively be in negative equity and looking to rent your next home therefore require a delayed completion.
You decide when you move, we always work to a timeframe that suits you.
To make your move easier, we are happy for you to stay in your house for an agreed period after the sale has completed to help you focus on your next move and plan ahead.
Yes, once you have accepted our formal offer, the price is fixed and your sale is secure.
Yes, that is not a problem at all. We buy properties on a sold-as-seen basis, and like any other buyer, we will take the condition of your property into consideration when making our offer.
Yes, you can sell your house to us regardless of any arrears on your mortgage. By arranging a purchase of the property in a timescale compliant with your lender, any impending action can be stopped if there is sufficient equity in the property.
Yes, despite its challenges. Whilst companies typically state “we will buy any property as long as there is existing equity”, we are able to assist in cases where the value of your mortgage is higher than the market value of your property.
This is often the most severe of cases and we are sorry to hear of your situation, but yes you can absolutely still regain control of your situation to avoid your property being repossessed and your credit rating subsequently damaged.
Yes. Probate and inherited property situations can be difficult to resolve, particularly if several parties are involved or you live far away from the property itself. We can help in a variety of scenarios to ensure a stress-free solution to any inherited property.
No, not always. There can be alternatives, such as renegotiating your mortgage payments if your lender or the court permits, or renting out your property (with the permission of your mortgage lender) if it is estimated you will make a profit, to then rent yourself elsewhere. There is never one solution to a problem. However, if your debts have reached a stage whereby you simply cannot pay them and you are facing immediate repossession and bankruptcy, selling your property should be an option you seriously consider. We would be happy to discuss this with you and explain the outcome of each and every option, please feel free to get in touch.
Your property sale will remain strictly confidential with no ‘For Sale’ board outside your home and no online advertising, keeping everything completely private.
Absolutely. Hopefully the content provided and shared is helpful in addressing many of your questions related to repossession but should you require any further information or wish to get in touch, you can rest assured that any discussions will be held in complete confidence. We will not request any personal information unless it is absolutely necessary, for example in applying for an injunction to prevent the repossession of your home. Above all else we have a moral obligation to help those that require it, and are naturally bound by General Data Protection Regulation (GDPR) 2016/679.
With us, you are only ever tied in after you have exchanged on the sale. We do not ask you to sign any formal documents, all legal work goes via your solicitors.
Once you have accepted our formal offer and solicitors are instructed, we are 100% committed to the purchase of your home and we hope you are equally committed to the sale. The trust comes from both sides.
No, never. Once you have accepted our formal offer, the sale amount will not change and there are never any last minute surprises. This way you will always know exactly how much you will receive - guaranteeing your peace of mind.
Once you have accepted our formal offer, your sale is guaranteed. As we are not part of a property chain or reliant on a sale prior to purchasing, you will know exactly how much you will receive and when you will receive it.